Customer Service & Professionalism

We have all felt the difference in customer service & professionalism. 

Our customers are less tolerant and have higher expectations, while customer satisfaction and retention are more critical than ever to revenue generation.

This Sharpen Series Session will help you:

· Focus on the customer experience and employee professionalism
· Learn what modern-day professionalism looks like
· Learn Valuable do's and dont's when dealing with customers
· Ways to enhance the customer experience
· How to diffuse resident complaints

Purchase the entire 2025 Sharpen Series Bundle!

· GCAA Whitehall Campus 
· Thursday February 13, 2025
· 9:00 AM - 12:00 PM
· $209 for Members · $262 Non-Members
· Cancellation Deadline · February 10,2025
· 3 CECS

Reservation/Cancellation Policy For GCAA Events

Cancellations
Must be received 72 hours in advance to membersvcs@greatercaa.org

NAA Education Courses
Cancellation in writing only at least 14 days before the initial scheduled class to membersvcs@greatercaa.org

All GCAA events
No-shows and late cancellations will be responsible for payment.

Direct questions to Director of Education Melody Adames, melody@greatercaa.org