Training the Next Generation of Maintenance Technicians
Event Details
The struggle to find, train, and retain maintenance team members is real across all industries, not just for rental housing.
Moreover, this universal struggle will not go away anytime soon. Uncover ways to address the diminishing supply of skilled workers in today’s employment climate. Lori and Chris will share case studies from their own training, apprenticeships, and outreach programs to bring onboard the next generation of rental-housing maintenance professionals.
Session Learning Objectives:
Understand Resident Needs
Learn how to identify and cater to the diverse needs of residents, ensuring their comfort and satisfaction throughout their stay.
Tailored Amenities and Services
Offering personalized amenities and services can elevate the resident experience and contribute to their decision to renew their leases.
Understand the capabilities you may have within your organization, along with resources available at your State and local levels.
Gain best practices and tips for starting your own training programs for maintenance technicians.
Identify the current issues in your local markets that are affecting the shortage of maintenance technicians.
Reservation and Cancellation Policy
Must be made (online, via email, or phone) by the published deadline.
Cancellations
Must be received 72 hours in advance to membersvcs@greatercaa.org
Questions
Melody Adames: melody@greatercaa.org
As Director of Training & Talent Development, Ms. Agudo oversees all training-related programs for over 700 Royal American Management employees. She has over 20 years of management experience in both retail and property management. Lori is an industry educator who teaches for several apartment associations in Florida and has developed programs such as the Facilitator Training Program for the Apartment Association of Greater Orlando. Lori is currently a mentor for the National Apartment Association’s Diversity Leadership Program. She also serves as an officer on the AAGO Foundation Board and numerous committees with the Apartment Association of Greater Orlando, Space Coast Apartment Association, Florida Apartment Association, and the Central Florida chapter of the Institute of Real Estate Management.
Ms. Agudo has a Modern Classroom Certified Trainer (MCCT) and Virtual Facilitator Certification through the National Apartment Association Education Institute (NAAEI). She is also a Certified Community Manager (CAM).
