HOW TO BE A MAINTENANCE HERO: Customer Service Do’s and Don’ts

By the end of the class you will have learned:

* What Makes Your Residents Smile How to get rave reviews and referrals - Going the extra mile

* How Proper Maintenance Increases ROI: Customer service done the right way increases profits

* Best Practices throughout your day: Proper grounds maintenance, work orders & turnkey the right way

* Preventive Maintenance – The Cause, the effect Preparing for daily, monthly and quarterly inspections,

* New technology for service team members, your property and your residents- Smartphones, Interactive leasing boards and other ideas.

* How to strengthen your technical aptitude, contract negotiations, multi-site supervision skills, budget development, and operations management. This session includes a roundtable discussion lunch.

Bring your top challenges to discuss with your peers!

ABOUT YOUR INSTRUCTOR

Join 20 year industry veteran Donovan DaCosta for an interactive, information filled session on how to up your team's game when it comes to Service Team Customer Service.